During normal practice opening hours, the practice remains your first point of contact for all routine requests: Telephone: 01207 542136
(outside of normal surgery hours a recorded message will give you instructions on how to contact the doctor providing the emergency medical cover. You may be given advice, asked to attend the surgery or an out of hours centre, visited or an ambulance may be sent if considered the most appropriate).
What to do when your GP practice is closed:
– If it’s a life-threatening emergency call 999
– If you need medical help but it’s not an emergency call 111
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year.
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain.