Practice Patient Survey September 2017 Update

Practice Patient Survey September 2017 Update

2389 patients aged 18 and over received the practice patient survey – 438 patients returned their completed surveys providing the practice with the following results:

  • Question 1. How long after your appointment time do you normally wait to be seen?   76.3% usually wait 15 minutes or less after their appointment time to be seen.
  • Question 2.  How do you feel about how long you normally have to wait to be seen?   65.5% told us they don’t normally have to wait too long to be seen.
  • Question 3. Generally, how easy is it to get through to someone at your GP surgery on the phone?  77.3% of respondents find it easy to get through to this surgery by phone.
  • Question 4. How satisfied are you with the hours that your GP surgery is open?

 

  • 84% of respondents are satisfied with the surgery’s opening hours

We would like to thank you for completing our patient survey, your feedback and opinions are very important to us.

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