Practice Policies

General Data Protection Regulations (GDPR) & the Data Protection Act 2018

We’re making it easier for you to find out how we handle your information

A new data privacy law was introduced in the UK on 25 May 2018. As a result, we’ve updated our Fair Processing Notice to make it easier for you to find out how Rowlands Gill Medical Centre uses and protects your medical records.   You can access our detailed Fair Processing Notice on our website:  www.rowlandsgillmedicalcentre.nhs.uk, or if you would like a printed copy, please ask at reception.

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor or nurse is responsible for their accuracy and safe-keeping. Please help to keep your records up to date by informing us of any changes to your circumstances.

Doctors and other staff have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary.  We ensure that anyone with access to your record is properly trained in confidentiality issues and staff are governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports, insurance, or requests from solicitors acting on your behalf.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent.

You have a right to see your records if you wish. Please ask at reception if you would like further details and a copy of our patient information leaflet.  An appointment will be required if you wish to view your records in the practice.  You may also register for online access to your medical records.  In some circumstances a fee may be payable for printed copies but we will let you know if this is the case.

Fair Processing Notice can be viewed by clicking the link below
RGMC – CBC Health FPN – Patient Data – GDPR – Final – Rowlands Gill

 

Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints
We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a persons safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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